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Another alleged case of Johor customs officer tearing up S’porean passport

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FACEBOOK / Muhammad Nuruzzaman

In a Facebook post published Thursday (Nov 29), Singaporean Muhammad Nuruzzaman claimed a female customs officer accused him of presenting a torn passport when it was the officer who tore the document.

While Nuruzzaman did not name the country, it was apparent he was referring to Malaysia since he mentioned he was travelling via car. It is not known if the incident happened in Johor CIQ or Tuas-Gelang Patah.

Here’s the Facebook post (if it’s too long to read, scroll down for the summary):

Something I would like to take a moment to share. Beware when you’re travelling into a certain country via car. The…

Posted by Muhammad Nuruzzaman on Wednesday, 28 November 2018

Here’s a summary of his Facebook post:

  • Nuruzzaman presented his passport which was intact, to the customs officer
  • Officer tore the passport in front of Nuruzzaman but denied she did so
  • Nuruzzaman was brought to an office for further questioning
  • Cops were called to arrest him for entering their country with a “falsified documentation”
  • Despite repeated clarification by Nurruzaman that the passport was torn by the customs officer, no one believed
  • Nurruzaman then seek the help of his colleague who called the Singapore embassy who then spoke to the customs officers
  • He was released at “late hours” to return to Singapore
  • Nurruzaman added that he could not get the name of the customs officer as “all the officials whom (sic) were present refused to reveal her name”.

It is not known if Nuruzzaman filed a police report upon his return.

Not the first case

Back in September, Singaporean Muhammad Fauzi, 26, also shared a similar experience with Malaysia’s immigration.

Fauzi claimed that a customs officer at JB’s immigration checkpoint tore his passport and then solicited a bribe. The officer also accused Fauzi of handing him a torn passport despite Fauzi’s assertion that he did not do so.

“I was shocked because I knew my passport was perfectly fine … A few minutes before giving it to the officer, I had to scan my passport in SG custom. It was perfectly fine, no tear, no bend, no scuffs,” he wrote in the post.

Fauzi added: “The officer told me he could help me go into Malaysia, but I had to ‘help him’ also.”

He refused to give in and opted to return to Singapore where he filed a police report.

Since then, Fauzi also claimed in his post that three other people have contacted him about similar ordeals.

The Jabatan Imigresen Malaysia Johor (JIM Johor, Johor’s immigration department) in response to Fauzi’s case confirmed in September that investigations have been opened against the officer accused of misconduct.

How to protect yourself

Singaporeans who are in distress overseas and in need of urgent consular assistance can contact the Ministry of Foreign Affairs (MFA) 24-hour hotline: (65) 6379 8800/8855.

You can also browse this site by MFA for Malaysia-specific travel advisories.

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